Privacy Policy for Nomora App

1. Introduction

Welcome to Nomora App ("App"), operated by Nomora Tech ("Nomora," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application designed for travel service providers, suppliers, and operators who partner with Nomora and hotels to offer travel services to guests.

By using the Nomora Partner App, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

When you register and use our App, we collect:

2.1 Personal Information You Provide

Registration Information:

• Full name and business name
• Email address and phone number
• Business address and service locations
• Government-issued ID verification documents
• Business registration documents
• Bank account details for payouts
• GST/tax identification numbers

Profile Information:

• Profile photos and business images
• Service descriptions and offerings
• Pricing and availability information
• Business categories and specializations

Communication Data:

• Messages and communications with hotels and guests
• Support tickets and correspondence with our team
• Feedback and reviews

2.2 Information Collected Automatically

Device Information:

• Device type, operating system, and version
• Unique device identifiers
• IP address and location data
• App usage analytics and performance data

Usage Information:

• Features used within the App
• Time spent on different sections
• Booking and transaction history
• Search queries and preferences

Location Information:

• Real-time location (with your permission)
• Service area locations
• GPS coordinates for service delivery

2.3 Information from Third Parties

• Verification data from identity verification services
• Payment processing information from payment partners
• Hotel partner data for booking coordination
• Public business information from online directories

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• Create and maintain your partner account
• Process and manage bookings from hotel guests
• Facilitate communication between you and hotels/guests
• Provide real-time booking notifications and updates

3.2 Business Operations

• Verify your identity and business credentials
• Process commission payments and payouts
• Manage your service inventory and pricing
• Track performance metrics and analytics

3.3 Platform Enhancement

• Improve App functionality and user experience
• Develop new features and services
• Conduct market research and analysis
• Provide customer support and technical assistance

3.4 Legal and Compliance

• Comply with applicable laws and regulations
• Prevent fraud and ensure platform security
• Resolve disputes and enforce our terms
• Maintain records as required by law

4. Information Sharing and Disclosure

4.1 With Hotel Partners

We share relevant information with hotel partners including:

• Your business profile and service offerings
• Availability and pricing information
• Booking confirmations and updates
• Performance metrics and ratings

4.2 With Guests/Travelers

Limited information shared includes:

• Business name and contact details
• Service descriptions and pricing
• Location and availability information
• Reviews and ratings

4.3 With Service Providers

We may share information with:

• Payment processors for payout processing
• Identity verification services
• Cloud storage and hosting providers
• Analytics and performance monitoring services
• Customer support platforms

4.4 Legal Requirements

We may disclose information when required to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or illegal activities
• Respond to government requests
• Enforce our terms of service

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Restricted access to personal information
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Industry-standard security practices
• Staff Training: Regular security awareness training

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Specific Retention Periods:

Account information: Until account deletion + 3 years

Transaction records: 7 years from the transaction date

Communication records: 3 years from last communication

Analytics data: 2 years from collection

7. Your Rights and Choices

7.1 Access and Correction

• Request access to your personal information
• Correct inaccurate or incomplete information
• Update your profile and preferences

7.2 Data Portability

• Request a copy of your data in a structured format
• Transfer your information to another service provider

7.3 Deletion Rights

• Request the deletion of your personal information
• Withdraw consent for data processing
• Close your account and remove your profile

7.4 Marketing Communications

• Opt out of promotional emails and notifications
• Manage communication preferences in the App
• Unsubscribe from marketing messages

8. Location Services

The App may request access to your device's location for:

• Providing location-based services to guests
• Optimizing service delivery routes
• Matching you with nearby hotels and opportunities

You can control location permissions through your device settings.

9. Children's Privacy

Our App is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Third-Party Services

Our App may contain links to third-party services or integrate with external platforms. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the App
• Sending email notifications to registered users
• Displaying in-app notifications

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:
Email: care@nomora.co.in
Address: Bengaluru, India
Data Protection Officer: [Nomora Travel, care@nomora.co.in]

For complaints or concerns about our privacy practices, you may also contact:
The relevant data protection authority in India
Consumer protection forums
Appropriate regulatory bodies

14. Consent

By using the Nomora Partner App, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us or deleting your account.

15. Governing Law

This Privacy Policy is governed by the laws of India and subject to the jurisdiction of courts in Karnataka state.

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Last Updated: July 17th, 2025
Version: 1.0
This Privacy Policy is effective immediately upon posting in the App and on our website.